Reading the above review breaks my heart. We placed our two cats in the ark cattery & had to take them for emergency vetinary treatment immediatly following their collection. They had both contracted cat flu during their stay. The cattery is situated on a busy through road in Swanley & as such pets are returned to owners in travel boxes directly into your vehicle. As the road is busy (& it was dark) we didn't check our cats on collection. Once home 15 mins later in Grove Park we were horrified to discover that both cats were sat in soiled & urine soaked travel boxes - they must have been in their boxes for ages to have reached this state. To the untrained eye we instantly realised they were seriously unwell & rushed them to the emergency vet surgery (in Biggin hill) as it was a bank holiday. they were diagnosed with cat flu, required intensive care & extensive medication. It was touch & go. Initially I rang the cattery to alert them - with reference to their other 'inmates' They were not interested in the slightest, saying both animals were fine when we picked them up & this must have happened during the car journey home. They were really rather horrible (especially at such a distressing time) & slammed the phone down. It beggers belief that this cattery trades upon the experienced vetinary training of one of the staff. It's a totally misleading claim - our vet asserted that both animals would have been unable to have eaten for the previous 2-3 days (due to sever mouth ulcers) & would have hardly touched water & that had they been in the 'care' of the Ark cattery for another day it's unlikely they would have made it. I thought that it was our worst nightmare - but on reading the above lady's experience we had a 'lucky' escape. Subsequently one of our cats died - aged 6 it's my true belief that she never fully recovered from the severe battering her immune system took. I just wish I'd posted my review sooner. PLEASE DON'T LEAVE YOUR CAT WITH THEM FOR EVEN A NIGHT