We had used Laurels before to treat our GSD, the place is quite run down, as is Anderson's vets in bromley. When we needed to see a ve in a hurry the Laurels receptionist was so rude I couldn't believe she still had a job there, the woman clearly dislikes her job and the customers, I guess they are busy enough not to care whether they lose business, interesting approach in a recession. The vet itself was absolutely fine, no complaints there, however we won't be using Laurels again - well done receptionist you must be delighted to upset so many people.